Customer support
Our team is here to help you
Do you have any doubt?
Common questions
You can contact us via the “Contact” page on our website or send an email.
We offer support in Portuguese, English and Spanish to serve a wide variety of customers.
You can access our tracking page.
We accept a variety of payment methods, including credit cards, PayPal and others. See the payment page for the full list.
Order cancellation is possible before shipping. Please contact our support as soon as possible for assistance.
Shipping costs are calculated based on order weight and destination. This information will be provided during the checkout process.
If you receive a defective product, please contact us immediately. We will request information and arrange exchange or refund as necessary.
We implement strict security protocols to protect your personal information. We use SSL encryption and other security measures to ensure the security of our customers' data.
Do you have any doubt?
Other Questions
Unfortunately, we are unable to add items to an already completed order. We recommend placing a new order for any additional items you want.
Shipping costs are based on order weight and destination. Specific details will be provided during checkout.
Our privacy policy is available on our website, detailing how your information is collected, used and protected. We guarantee complete transparency in this aspect.
Certainly! We love hearing about your experiences. Feel free to share your photos and reviews on social media, tagging us so we can see and share as well.
We do not currently offer personal shopper services or purchasing consultancy, but our support team is ready to help with product recommendations and information.
We currently operate exclusively online and do not provide physical catalogues. Our website is the best source to explore our wide range of products.
Our purchasing team carries out a careful selection, focusing on unique, high-quality products in line with the latest trends. We seek to provide an exceptional shopping experience.
We do not share customers' personal information with third parties without explicit consent, unless it is necessary to process the order (for example, with shipping companies). We always guarantee confidentiality and security agreements when doing so.
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