Common questions
Common questions
This will just depend on your region. The deadline can be from 3 to 30 days. For easily accessible regions, you can receive it in up to 7 days. Your order is posted within 2 business days after your payment is confirmed.
If the product arrives defective or does not arrive as advertised, we will refund 100% of the amount paid.
Just access your profile and click on the address menu and change. Remember to change before making a purchase. It is not possible to change the address after the purchase has been made.
You can access it by going to the support page.
You can speak on our WhatsApp, email or form.
You must request cancellation of the purchase immediately via WhatsApp or change the purchase address. If you have just purchased, we can change it, but if you purchased more than 2 days ago, this may no longer be possible, as your order may have already been shipped.
We ship to any country in the world! Mainly Brazil, the United States, Spain and any other European and Latin country.
It depends. In some cases you may receive 2 or more tracking codes. We do this for customs clearance.